What I Learned At Aea
Performance isn't a bolt on addition, its user experience, and it needs to be thought about from the begining
What will I do: write a blog post
We can use more exciting layouts, it doesn't NEED to be columns
Mockup magazines on the web
Unified UX - Cameron Moll
Experiences have to be similar, users expect CNN to look like CNN
Do not say "click this button" sometimes it should be "tap this button"
Content for zombies
the theme of this event is definitely about content.
Content should be broken up into small chunks that are digestible from the presentation layer.
[image of change]
Everyone is customer service
The idea that you are spending budget to do user testing is really weird, people complaining that about your product... USER THAT feedback
Have non-customer support people do customer support
Try and talk to the people doing support as much as possible!
Being successful isn't a super simple formula, Matt Haughey thinks listening to your customers increases your chances of being successful.